Turning Change Into Opportunity Through Adaptive Sophistication


Director of Marketing at Chargebee, helping organizations grow through streamlined subscription billing and revenue operations. 

On March 17, 2020, Fortune published an article (subscription required) predicting why online classes wouldn’t really work. On March 23, six days later, and for the first time in its history, all classes for undergraduate and graduate students at Harvard transitioned to online delivery. In the six months since, Harvard has had to revamp its curriculum and reevaluate its centuries-long traditions to facilitate its first 100%-remote semester. 

“This is a moment in time that demands unprecedented innovation and inspiration,” Nonie Lesaux, HGSE academic dean, told the Harvard Gazette

It’s not just Harvard. The global pandemic has redefined the way we live, work and learn. Looking deeper into education, 2020 has been the tipping point for e-learning. While investors have bet on e-learning for years, companies within this segment have struggled with large-scale adoption — until now. Many online learning businesses have been forced to scale their entire operations in weeks to catch up with the market surge. 

For other businesses, the pandemic has created constraints that push them to rethink their strategies in order to survive and retain customers. This dynamic has driven a stark divide between those that are able to quickly adapt to change and those that are not. 

The key for businesses to not only survive but to thrive in this new world is their ability to champion organizational change, move forward with new strategies, experiment with new business models and ensure that digital transformation happens at warp speed.

A new hurdle in successfully executing digital transformation for businesses has been the change in consumer behavior during the pandemic. Not only are people becoming increasingly comfortable with remote learning and working, but there has also been a massive shift in

Pandemic accelerated the adoption and sophistication of IoT technology


The enterprise is finding its digital capabilities have been put to the test amid the coronavirus crisis, and a new report from Vodafone Business shows IoT’s significant impact.


Image: iStock

When it became apparent to Americans that our only recourse in dealing with COVID-19 was to isolate, as well as work and learn remotely, businesses were finding their digital capabilities tested. The response? The Internet of Things (IoT)  is vital to the success of US businesses (92%), according to a new report, 2020 IoT Spotlight from the communications company Vodafone Business.

During the pandemic, the report showed, 84% of IoT-adopter businesses in the US increased the pace of their IoT projects, 76% of US businesses considering IoT agreed COVID-19 accelerated adoption plans, and 79% of US businesses launched new IoT projects as a result of the crisis.

Vodafone queried 1,639 companies to unveil the positive effects that IoT has had on their businesses, and the resilient strategies they’re building with tech to survive and thrive.

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Key IoT business benefits

  • Achieve sustainability goals: 84% use IoT to fundamentally improve their environmental sustainability.
  • Improve productivity: 73% of mature IoT adopters have seen a significant return on Investment from IoT: 84% felt IoT was a key factor in maintaining their businesses during the pandemic, and 55% saw operating costs decrease by 21%.
  • Support business continuity: 84% of IoT adopters feel IoT has ensured business continuity.
  • Drive innovation: 95% of respondents saw a positive return on investment, primarily in two areas, improving operational efficiency and creating new and connected products and services.
  • Business success: 87% said IoT is critical for future success, and 49% said it boosted employee productivity.
  • Improve customer experience:  59%