TIO warns of hardship spike after NBN financial assistance winds up


More consumers are expected to experience hardship in paying their National Broadband Network (NBN) bills as Australia’s telcos look to eventually turn off the tap for financial support, a Telecommunications Industry Ombudsman (TIO) representative told a Senate committee on Friday.

Standing before the Joint Standing Committee on the National Broadband Network on Friday, TIO Judi Jones said the financial support given by government and industry had stalled any potential uptick of complaints that the agency expected from consumers.

“We’ve waited to see an increase in complaints about hardship and problems paying a bill — we think that will come, but by the end of the year it wasn’t showing up as a particular issue. It was starting to rise but it actually dropped off as an important issue in the pandemic because of financial support,” Jones said.

“We are anticipating, as government and providers wind back support measures, we’ll see more hardship issues for residential and small business consumers,” Jones said. 

She noted, however, that there has been a 1,500% increase of consumer complaints during the most recent quarter in the category of being unable to contact internet providers when experiencing connection issues.

The latest report by the TIO, released in July, had revealed there was a direct correlation between the coronavirus pandemic, and the complaints it received between March and June 2020. 

The TIO’s systemic investigation report uncovered that there was an increase in complaints from mid-March by consumers about not being able to contact their providers. By early April, the average number of daily complaints by consumers being unable to reach their providers peaked at 130.

“What we did see in their complaints that came to us was the impact was more important for consumers, so not having a working internet service impacted not just watching Netflix in

Parler, social media Proud Boys use, saw use spike during Trump debate


  • Parler, an app popular with Trump supporters and the extremist Proud Boys group, said its activity tripled during the debate where Trump mentioned the group.
  • Parler markets itself heavily on its lack of content moderation, and is used by many who, like the Proud Boys, are banned from other sites.
  • A spokeswoman told Business Insider its activity tripled during and after the debate, and it had 266,000 active users in that period.
  • Trump refused to condemn white supremacy during his first debate with Joe Biden, saying instead: “Proud Boys, stand back and stand by.”
  • The Proud Boys celebrated Trump’s comment by creating merchandise and using it as a recruitment drive.
  • Visit Business Insider’s homepage for more stories.

Parler, a social media platform popular with Trump supporters and used by the Proud Boys, said its activity rose to three times its normal levels during the debate in which Trump mentioned the group.

A Parler spokeswoman told Business Insider that the site saw “a very large user spike during and after the debate,” and that traffic rose to “about 3x normal load.”

She said that the site saw 266,000 active users in that period, and that 410,000 posts were created.

She said the site has been growing quickly in recent weeks, and now has 4 million users, compared to the 2.8 million it said that it had as of July.

Trump, prompted by his Democratic rival Joe Biden, mentioned the extremist, right-wing Proud Boys group when he was asked if he would condemn white supremacy by Fox News Host Chris Wallace.

Proud Boys

A man hold his hand to his heart as a Proud Boys organizer recites the Pledge of Allegiance during a Proud Boys rally at Delta Park in Portland, Oregon on September 26, 2020.

MARANIE R. STAAB/AFP via Getty Images

Wallace asked

SpotX’s CTV and OTT channels see 900% spike in political ad spend


  •  SpotX reported a major jump in political ad spend across its connected TV (CTV) and over-the-top (OTT) channels.
  • The increase SpotX has seen follows a general trend of growing spend on CTV and OTT channels, reinforced by heightened rates of content streaming amid quarantines. 
  • Insider Intelligence analyzes this industry and several others to provide in-depth analyst reports, proprietary forecasts, customizable charts, and more. Learn more about what we offer.

Since April this year, there has been a 900% increase in political ad spend on video advertising platform SpotX’s OTT and CTV channels, per a company release. SpotX has been making a big CTV and OTT push, and it attributed the political ad spend spike on those channels to changing attitudes toward streaming from both viewers and advertisers.

connected TV ad spending

SpotX’s CTV and OTT channels see 900% spike in political ad spend.



Growing video consumption during the pandemic combined with other existing trends have shifted the ways in which consumers’ attention has been captured during this election cycle. Social media is a crowded place for sociopolitical messaging, particularly over the past several months—so grabbing users’ attention is arguably a bigger challenge than it was in previous election years.

The 900% increase SpotX has seen follows a general trend of growing spend on CTV and OTT channels, reinforced by heightened rates of content streaming amid quarantines. According to Nielsen data published in August 2020, streaming consumption across all video platforms was up 74% compared with 2019. As of July, 25% of total TV minutes viewed were watched on streaming platforms, up from 19% in Q4 2019.

This gives CTV and OTT channels a chance to shine—and it’s a trend we expect to continue. SpotX upped inventory across CTV and OTT channels by 75% from April to September this year, following the company’s move